Lencioni makes clear that, in the context of teams, trust means confidence that each member has good intentions. Crucially, the author notes, they hold each other to account and keep their eyes on the prize: meeting the team’s goals. They make decisions and resolve to act according to plans. Patrick Lencioniīy contrast, Lencioni notes, successful team members trust each other and debate and discuss any issues without reservation or rancor.
Organizations fail to achieve teamwork because they unknowingly fall prey to five natural but dangerous pitfalls. Lencioni cites the five pitfalls or dysfunctions with which all teams must cope: lack of trust, fear of confrontation, absence of commitment, lack of accountability and a failure to focus on goals. The author posits team building as conceptually simple, uncluttered and straightforward. She learns valuable lessons while creating a functional team. Lencioni’s story opens with the new CEO of Decision Tech, Kathryn Peterson, trying to cope with an executive team in chaos. Lencioni, president of The Table Group, a San Francisco consultancy, is the author of 10 business books, including Getting Naked and Silos, Politics and Turf Wars – with three million copies sold. His advice is complete and concrete, as in his other bestsellers. However, if you want to glean Lencioni’s worthy, no-nonsense advice about achieving better teamwork quickly, skim to the final chapters, in which the author offers a detailed model for diagnosing the five dysfunctions of a team and provides exercises and techniques to ameliorate those dysfunctions. Lencioni’s fable is interesting to a point, and you can read through it easily, getting to know the characters and participating in their business decisions. Patrick Lencioni offers a fable about an executive striving to run a company and create a smoothly functioning executive team.
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